our policies

Policy 

All jewelry by Elizabeth Bates Design is handcrafted using natural stones; therefore, items may vary slightly from photos.

Shipping

Please allow 7 business days for your order to be processed. Once dispatched, please allow up to 5 working days for orders within the continental US and 15+ for the rest of the world, unless otherwise specified. Where applicable the customer is responsible for any duty and taxes that may occur If you have any questions or queries, or any specific delivery requirements, please let us know. 

Repair 

All repairs will be handled on case-by-case basis. To request a repair, please contact elizabethbatesdesign@gmail.com.

Return

Returns are welcome within 30 days of purchase for items in their original condition. You may exchange for another item, receive a store credit, or refund to the original form of payment.  If you have received an item as a gift, you may exchange it for another item or receive a store credit.

Contact Us

Have a question? Email elizabethbatesdesign@gmail.com, and we will get back to you in 1-2 business days.